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Customer Service Representative


Post Date: 07/16/18 Job ID: 19083 Industry: Administrative & Office Services Pay Rate: $15.00 - $17.00

Fast-paced, high volume distributor located in Marietta, GA has an immediate opening for an In-Bound Call Center Customer Service Representative. This department is responsible for taking customer calls, resolving customer issues, entering customer orders, checking orders and working with Sales Reps on a daily basis.

Qualified Candidates will have the following characteristics:

- Minimum 2-3 years of Customer Service experience in a fast-paced environment working in a heavy call volume call center environment taking inbound calls at a rapid pace.

- Outstanding oral and written communication skills;

- Basic computer knowledge of Microsoft Office, Excel and Outlook;

- Able to multi-task, learn and retain new information;

- Detailed oriented and self-motivated;

- Able to work independently and be a Team player;

- Must be able to handle heavy and consistent call volume.

- Spanish speaker preferred but not required.

Job Responsibilities:

- Assist customers with placing orders, faxing or emailing invoices;

- Work with Sales Reps to process their requests:

- Enter orders into the database;

- Log Customer complaints;

- Correctly enter and check orders;

- Work with other Departments within the Company to meet the customer's needs.

- Experience handling International shipping paperwork a plus.

Education/Experience :

Minimum High School Education or GED + Associates Degree in Business or related field. Must be articulate, able to handle heavy call volume and resolve issues with a positive attitude.

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