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Customer Service Representative
KENNESAW, GA 30144
- Handle all customer service or inside sales interactions with customers to provide and process information in response to inquiries, concerns, and requests about HVACR products and services.
- Interact daily with customers via phone, fax, and email; process and manage orders and corrective transactions
- Quote price, availability, and delivery status
- Obtain and evaluate all relevant information to handle inquiries, issues or complaints and provide prompt resolution
- Communicate and coordinate with internal departments (outside sales, shipping, accounting, etc.)
- Expected to analyze, interpret, or make decisions to resolve internal and external issues
' REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- High level of professionalism and excellent customer service skills
- Ability to multitask and handle a high volume of work accurately
- Excellent verbal, written, and organizational skills
- Ability to work within a team environment; must have MS Office knowledge and experience (outlook, excel, word)
EDUCATION - 2-5 year college/technical degree or equivalent work experience
REQUIRED KNOWLEDGE AND EXPERIENCE:
- 3+ years experience in a customer focused position
- Demonstrated ability to quickly idenify and understand customer issues and provide timely resolution
- Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.