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Customer Care Field Specialist - Schools

HAPEVILLE, GA

Post Date: 06/26/2017 Job ID: 16690 Industry: Food Service

The School Customer Care Specialist will interact wtih the various team members within multple school districts' nutrition departments as well as key members of the company. They will function as the liasion between the schools and key departments wtihin the company, including transportation, customer service, and the buying department.

REQUIRED SKILL SET:
  • Strong communication skills, both oral and written
  • Ability to organize efficiently
  • Must be detail oriented
  • Strong interpersonal skills
  • Working knowledge of Excel and Word, and Outlook

TASKS AND RESPONSIBILTIES:

  • Daily interaction with the School Cafeteria Managers
  • Working with the Department of Defense FFAVORS system.
  • Work with Nutrition Directors on their FFVP requirements.
  • Validating daily orders for correct delivery date and orders for all schools.
  • Draft quarterly newsletter
  • Coordinate and blast marketing promotions.

WORK SCHEDULE
  • Monday through Friday, 8am -5pm
  • Willingness to answer company cellular phone after hours and weekends if contacted by a customer.
  • Ability to work trade shows several times a year which may include a Saturday.

PERSONAL CHARACTERISTICS:
  • Results oriented: able to acheive assigned goals
  • Entrepreneurship, sense of urgency; posses a high energy level that allows a reaction to situations quickly and decisively.
  • Strong work ethic; be able to reject setbacks and will enthusiastically persist until ambitious goals are achieved.
  • Accountability: results oriented team player, which leads by example, holds themselves accountable for performance, takes absolute ownership, and champions all aspects of customer service.

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